Signing in for the first time

Every client has its own installation, at an address like nombre_cliente.organtia.com. There is no shared gate: yours is yours alone.

The gate

When you open the address you get a screen with the Organtia symbol and two fields:

Field	What to enter
Username	The account name you have been given (for example, pedro). It is not your email.
Password	The one you were handed. It is case-sensitive.

Signing in opens a session that lasts several days (seven by default). After that, the gate asks for the password again even if you never closed the browser.

Note

The Organtia gate asks for a username and password. There is no separate second step: if your organisation wants one, it is placed in front of the installation (an access gateway) and you will see it before this screen.

The first screen

What opens is the office: a room in pixel art with one desk per role. On the left is the menu with everything else; on the right, what waits for your signature.

If it is your first time, there is usually a single role: leadership. Start by talking to it.

Changing the password

You change the password from the gate’s own link (“Forgot your password?” or the change link, depending on the installation). Once you change it, open sessions stop being valid and you have to sign in again.

If you cannot get in

What you see	What it means
“Incorrect username or password”	The username/password pair does not match. Check the case and make sure there is no trailing space.
The page does not load	It may be the network, or the installation may be under maintenance. Try again later and report it if it lasts.
You sign in and keep landing back on the gate	The browser is not storing the session cookie. Check that you accept cookies for that site.

If none of that works, write to your installation’s contact with what you see and the time: with that, the log can be checked.